FLEX FAQs
Can I lend my caravan to a friend or a member of my family?
Friends and family cover is not included as standard under our Flex caravan policies. However, it can be added as an optional extra for an additional premium.
If you have selected this option, you'll be covered to lend your caravan to immediate friends or family members, provided they have your permission to use it.
Please be aware that this cover only applies to personal use. If you receive any payment, hire fee, or other financial compensation for the use of your caravan, cover will not apply. This includes lending the caravan in exchange for money or using it as a rental.
If you would like the flexibility to lend your caravan to friends or family, please contact us to discuss adding this cover to your policy.
Who is covered to tow my caravan?
The policyholder and their spouse are covered to tow the caravan as standard.
With our Flex caravan policies, Friends & Family Cover is not included as standard, but it can be added as an optional extra for an additional premium. If this cover has been added to your policy, cover will be extended to immediate friends and family members who are towing or using the caravan with your permission.
This allows you to tailor your policy to suit your needs while ensuring those close to you can use your caravan when the appropriate cover is in place.
Important: Anyone towing the caravan must ensure they are legally permitted to do so and that their towing vehicle and motor insurance provide the appropriate cover for towing.
Am I covered for Hotel and Caravan Hire in the event of a claim?
Hotel and Caravan Hire cover is available as an optional extra with our Flex caravan policy which can be included for an additional premium.
If you have added this cover and your caravan becomes uninhabitable following a valid claim, it can help with the cost of alternative accommodation so you can carry on enjoying your holiday.
Cover includes one of the following:
- Hotel accommodation (excluding food and drink) up to £75 per day for up to 14 days.
- Hire costs for a replacement caravan up to £75 per day for up to 14 days.
- No excess applies.
This optional cover provides added peace of mind, helping you continue your plans with less disruption if you are unable to stay in your caravan following an insured event.